LIZA GLORE DESIGNS LLC
TERMS OF SERVICE
Last updated: April 26, 2026 | Version 1.1
Scope of Terms
Welcome to www.lizagloredesigns.com (“Liza Glore Designs”, “Website” or “Site”) owned and operated by Liza Glore Designs, LLC (“Company”, “We”, “Us” or “Our”) in accordance with the laws of the State of Illinois and United States of America. These Terms and Conditions along with our Privacy Policy (collectively referred to as “Agreement” or “Terms”) govern your rights and obligations when you access the Website and/or purchase any products from our site. Please read these Terms carefully as they constitute a legally binding agreement between you (the “Customer”, “User”, “You”, or “Your”) and the Company. By accessing the Website and ordering any product through the site you agree to be bound by these Terms whether or not you create an account on the Website. If you do not agree with these Terms, please do not access the Site or order any product(s).
Additional Terms
Some products and services offered by the Company through the website may have different terms and conditions than those outlined hereunder. When you make use of those products and services, you agree to abide by such additional terms. Please take note — in the event of any conflict between these terms and conditions and the provisions governing your use of a specific product or service offered by the Company, the latter terms will take precedence with respect to your use of that product or service.
Sales Agreement
For custom dress orders, team orders, and organizational purchases, the Company may require execution of the Liza Glore Designs General Sales Terms and Conditions (“Sales Agreement”). The Sales Agreement, together with these Terms of Service, constitutes the entire agreement between the parties with respect to such orders. Where a Sales Agreement has been executed, the terms of the Sales Agreement shall prevail in the event of any conflict with these Terms of Service. Where no Sales Agreement has been executed, the Custom and Team Dress Orders provisions of these Terms of Service shall govern. Customers and Organizations are encouraged to retain a copy of any executed Sales Agreement for their records. Individuals purchasing directly from the Company outside of the website and without a signed Sales Agreement agree to be bound by these Terms of Service in their entirety.
Definitions
“Product” refers to all products listed and sold through the website including ready to wear figure skating dresses, semi-custom figure skating dresses, custom figure skating dresses, athletic wear, costumes, rhinestones, embellishments, and other products for competitive teams and organizations, including Custom Orders.
“Organization” refers to any skating organization, club, team, park district, or similar entity that enters into an agreement with the Company for the purchase of team dresses or other products on behalf of its members.
“Custom Order” refers to any dress or product made to the specific design, specifications, or requirements of the Customer or Organization as set forth in an approved Order Form or written design approval.
Eligibility
You must be at least eighteen years of age to order a product through the Website. If you are under the age of eighteen (18), then your parent/s or legal guardian/s must enter into this agreement on your behalf. Please do not order a product through the website if you do not meet the age eligibility criteria as we cannot enter into legally binding sale agreements with people under the age of eighteen. Where you enter into this Agreement on behalf of another individual, group or entity, you represent and warrant to the Company that you have the authority to act on behalf of that individual, group or entity and to bind the former to this Agreement. IF YOU ARE UNDER THE AGE OF THIRTEEN YEARS, YOU MAY NOT ACCESS THIS SITE AND YOU MAY NOT UNDER ANY CIRCUMSTANCES SUBMIT YOUR PERSONAL INFORMATION THROUGH THE SITE.
Account Setup and Safety
Although the website enables Customers to purchase products without having to register an account, creating an account enables you to keep record of all your past purchases, track your orders and facilitates future purchases. When you create a Liza Glore Designs account, we will request you to provide us with certain personal information. All your personal information is collected, used and shared in accordance with our Privacy Policy. Please take the time to review our privacy policy before registering an account on our website and placing your orders.
When you create an account on the website, you agree to provide us with accurate and current information. In the event of any material change in your personal information, you must update your account information by visiting “My Account” page on the Website or alternatively contacting us at liza@lizagloredesigns.com with the words “Account details” in the subject line. If we discover that you have provided us with incorrect or inaccurate information during your account registration, we reserve the right to immediately terminate your Liza Glore Designs account.
All accounts are offered by the Company at its sole discretion and we may refuse registration of a Customer account without providing any reason for our decision. It is solely your responsibility to protect your Account username and password. You accept that all activity under your account is your responsibility, whether or not you have authorized it and you will take all necessary steps for maintaining the confidentiality of your username and password. You are obligated to immediately notify us of any unauthorized use of your account. You hereby release the Company from any claim, loss or damage suffered by you as a result of any unauthorized access to your account.
Terms of Sale
Unless expressly stated otherwise, sale of all products through the website is governed by the terms of sale as outlined herein. Upon receipt of your online order, we will send you an acknowledgement email. Your order is deemed to be in the nature of an offer to purchase the product/s from our Website and our acknowledgement email does not constitute an acceptance of your offer. When we accept your offer, we will send you a confirmation email. Your order request is only deemed accepted by us after you receive the confirmation email from us. We will not process your order before sending you a confirmation email. We do not have any legal or moral obligation to accept any order and we may decline to accept an order in our sole discretion.
Please note, by submitting your order through our website you are agreeing to pay for any/all products you ordered (including any taxes and shipping fees as visible at the time you placed your order).
Custom and Team Dress Orders
The following terms apply to all custom dress orders and synchro team dress orders placed through the Website or directly with the Company, whether or not a separate Sales Agreement has been executed. Where a signed Sales Agreement exists between the Company and a Customer or Organization, the terms of the Sales Agreement shall prevail over these Terms in the event of any conflict. Where no Sales Agreement has been executed, these Terms of Service constitute the entire agreement governing the purchase.
a. Initial Consultation and Design Approval
Following initial consultation and finalization of product design, the Company will provide an order summary or Order Form to the Customer based on the requested product specifications. Custom dress orders require ongoing cooperation between the Customer and the Company’s authorized representative to ensure that fit, fabric selection, and design meet the Customer’s requirements. The Company cannot be held responsible for any delays or failure in delivery caused by the Customer’s lack of cooperation or delay in communication.
Once a design has been approved in writing by the Customer (whether through execution of an Order Form, written email confirmation, or other written communication), the design is considered final and binding. No changes to the approved design will be accepted after written approval has been given. Any request for design changes after written approval shall be treated as a new order or amendment, subject to additional charges and a revised delivery timeline at the Company’s sole discretion.
b. Pricing and Order Changes
All pricing for custom and team dress orders is provided in USD. Price quotations are valid for forty-five (45) days from the date issued unless otherwise stated, and are subject to change prior to written acceptance by the Customer. The Company reserves the right to adjust pricing at any time before delivery to reflect increases in costs beyond the Company’s control, including but not limited to: increases in vendor or supplier prices, increased shipping costs, changes in material costs, modifications to the order requested by the Customer, changes in delivery dates, quantities or specifications requested by the Customer, or any delay caused by the Customer’s instructions or failure to provide adequate information. The Company will provide written notice of any price adjustment prior to delivery.
All orders are non-binding upon the Company until approved by the Company in writing. Acceptance of all orders is contingent upon the terms contained herein.
c. Deposit and Payment
A non-refundable deposit is required to confirm any custom dress order, with the balance payable upon delivery. The specific deposit amount will be communicated to the Customer at the time of order confirmation. For organizational or team orders, the Company may invoice individual parents or guardians separately at the Organization’s request; however, the Organization shall remain liable for any non-payments and additional charges not otherwise paid. On any past due balance, the Company may impose interest at the rate of one and a half percent (1.5%) per month or the highest rate permitted by law, whichever is less, until paid in full. In the event of default by Customer, the Company shall be entitled to recover costs, fees, and expenses including attorney fees, court costs, and collection costs.
d. Delivery
All delivery dates provided by the Company are approximate only. The Company shall not be liable to the Customer for failure to deliver on any particular date. Delay in delivery shall not give rise to a right of cancellation by the Customer. The Company will not accept any cancellations or offer any refunds for orders delivered after the estimated delivery date. If the Customer has concerns about the estimated delivery date, those concerns must be communicated to the Company before accepting any custom quote or Order Form. The Company reserves the right to deliver orders in installments where feasible.
e. Inspection and Acceptance
The Customer shall inspect all products promptly upon receipt. Any discrepancies in the products, including missing, erroneous, or damaged items, must be reported to the Company in writing within five (5) business days of receipt of the products. Failure to notify the Company within this period shall constitute acceptance of the products as delivered. By accepting delivery without written notice of discrepancy within the required timeframe, the Customer acknowledges that: (a) the Customer has had an opportunity to inspect the products; (b) the Customer is accepting the products on an as-is basis with all faults; and (c) the Customer finds the products suitable for the Customer’s needs and in good condition.
f. Warranty
For all custom Product orders, the Company warrants that the products supplied shall meet the specifications set forth in the approved Order Form or written design approval. The Company offers a thirty (30) day workmanship warranty on all dresses for manufacturing defects from the date of delivery. The warranty entitles the Customer to free repair or replacement at the Company’s sole discretion. Shipping costs for warranty returns and replacements are borne by the Customer. The Customer must notify the Company of any alleged defect or fault in writing within two (2) days of the date the issue first arose and before the expiration of the thirty (30) day warranty period. All claims received after the expiration of the warranty period will be disregarded.
g. Definition of Defect vs. Style Change
For purposes of this Agreement, a “defect” or “manufacturing fault” is defined as a failure of the product to conform to the specifications set forth in the approved Order Form or written design approval, including but not limited to: structural failures such as broken seams, detached embellishments, or fabric tears present at the time of delivery; incorrect color, fabric, or construction that deviates from the approved design specifications; or workmanship failures that render the product unwearable as intended.
A “style change” or “alteration request” is defined as any subjective preference, aesthetic change, or modification to the product that goes beyond the approved specifications, including but not limited to: requests to change the design, silhouette, neckline, sleeve style, embellishment placement, or any other design element after written design approval has been given; requests for size alterations or fit adjustments beyond the specifications provided at the time of order; and any change requested by the Customer that was not part of the original approved design.
The Company’s warranty does not cover style changes or alteration requests. Style changes and alteration requests made after delivery or after written design approval will be treated as new orders and subject to additional charges at the Company’s sole discretion. The existence of a difference between the Customer’s current preference and the approved design specifications does not constitute a defect. The Company’s determination of whether an issue constitutes a defect or a style change shall be final, subject to the dispute resolution process set forth in these Terms.
h. Taxes
All product prices are exclusive of all applicable federal, state, and local sales, use, excise, and similar taxes. Applicable taxes will be calculated and collected at checkout where required by law. Where a Customer or Organization holds a valid tax exemption certificate, the Customer must provide the Company with a tax exemption certificate acceptable to the applicable taxing authorities prior to order confirmation. Customer agrees to indemnify and hold the Company harmless for any liability for tax in connection with the sale.
i. Team and Organization Orders
Where the Company enters into a separate Sales Agreement with a skating organization, club, team, or similar entity (“Organization”) for the purchase of team dresses or other products, the terms of that Sales Agreement shall govern the relationship between the Company and the Organization. In the event of any conflict between these Terms and the applicable Sales Agreement, the Sales Agreement shall prevail with respect to the Organization’s purchase of products.
Where individual parents or legal guardians of skaters place orders directly through the Company’s website on behalf of an Organization’s team members, such parents or guardians agree to be personally bound by these Terms of Service in their entirety. The parent or guardian represents and warrants that they have the authority to place such an order on behalf of their skater and acknowledges that payment is their personal responsibility. The Company reserves the right to coordinate directly with the Organization regarding order specifications, delivery, and fulfillment. Individual parent or guardian orders placed through the website are subject to the product specifications and pricing approved by the Organization and the Company.
j. Cancellation and Return Policy — Custom and Team Dress Orders
All custom Products governed by these Terms, including but not limited to figure skating dresses, synchro team dresses, performance costumes, and other custom apparel orders, are considered final once the design has been approved in writing and the required deposit has been received by the Company. The following cancellation and return terms apply:
Non-Refundable Deposit: The deposit paid to confirm any custom or team dress order is non-refundable under all circumstances, including but not limited to cancellation by the Customer or Organization, change of mind, or change in team roster or participation.
No Cancellation After Design Approval: Once written design approval has been given and the deposit received, the Customer or Organization may not cancel the order. In the event the Customer or Organization attempts to cancel after design approval, the Company reserves the right to pursue the full outstanding balance for work performed and materials purchased up to the date of cancellation.
Organization Liability for Team Orders: Where an Organization has placed a team dress order, the Organization remains fully liable for the entire order value regardless of individual skater withdrawals, roster changes, or non-payment by individual parents or guardians. The Company is not responsible for any internal disputes between the Organization and its members regarding payment.
No Returns on Custom or Team Dresses: All custom and team dress orders are final sale. The Company does not accept returns on custom or team dresses once delivered and accepted, except where the Company has determined that a manufacturing defect exists as defined in Section (g) of these Terms. In such cases the sole remedy available to the Customer is repair or replacement at the Company’s sole discretion. No monetary refund will be issued for custom or team dress orders.
No Cancellation for Late Delivery: The Customer or Organization may not cancel an order or claim a refund on the basis that delivery occurred after the estimated delivery date. All delivery dates are estimates only as set forth in Section (d) of these Terms.
Cancellation by Company: The Company reserves the right to cancel any order at any time if the Customer or Organization fails to cooperate with the design or production process, fails to provide required information or approvals within a reasonable timeframe, or fails to make required payments. In the event of cancellation by the Company for any of the foregoing reasons, the deposit shall be forfeited and the Customer or Organization shall remain liable for costs incurred to the date of cancellation.
k. Limitation of Liability — Custom and Team Dress Orders
In no event, whether as a result of claims in contract, breach of warranty, product liability, statute, equity, tort including negligence and strict liability, or otherwise, shall the Company and its representatives, directors, officers, agents, consultants, and employees be liable for loss of profit or revenues, loss of goodwill, claims of parents or guardians, loss of use, loss of time, opportunity or data, damages to or loss of other property or equipment, or any incidental, indirect, special, punitive, or consequential damages whatsoever arising out of or related to the products or these Terms. The total cumulative liability of the Company with respect to any custom Product order governed by these Terms (including but not limited to figure skating dresses, synchro team dresses, performance costumes, and other custom apparel), or anything done in connection therewith, shall in no case exceed the price of the specific order to which the claim relates. limitation of liability and exclusion of damages shall apply even if the limited remedies fail of their essential purpose.
l. Indemnification
The Customer and Organization agree to indemnify and hold the Company harmless from and against any and all property damages, personal injuries, claims, liabilities, lawsuits, and expenses including attorney fees and costs caused by any negligent or intentional act or omission of the Customer, Organization, or others arising out of the use or misuse of the products, or any breach of these Terms by the Customer or Organization.
m. Dispute Resolution — Custom and Team Dress Orders
In the event of any dispute arising out of or related to a custom Product order (including but not limited to figure skating dresses, synchro team dresses, performance costumes, and other custom apparel), the parties agree to first attempt amicable resolution. The Customer or Organization shall provide the Company with a written summary of the dispute and proposed resolution. The Company agrees to respond within twenty five (25) days of receipt. If the dispute cannot be resolved amicably, any dispute or claim in excess of Illinois small claims court jurisdiction shall be submitted to neutral non-binding mediation prior to the commencement of any arbitration or other proceeding. The parties agree to act in good faith to participate in mediation and to identify a mutually acceptable mediator in Lake County, Illinois, sharing equally in its cost. If mediation does not resolve the dispute, the matter shall be submitted to binding arbitration. The arbitrator’s decision will be binding on the parties and judgment on the award may be entered in any court having jurisdiction. The prevailing party in any arbitration, trial, or other proceeding shall be awarded all filing fees, related administrative costs, and attorney fees. This Agreement shall be governed by the laws of the State of Illinois and the parties agree to the exclusive venue and jurisdiction of the state and federal courts located in Lake County, Illinois.
Delivery and Availability
The delivery of any/all products on the website is subject to availability. The Company does not offer any guarantees that products as listed on our website will be available at all times. If for any reason we are unable to fulfil your order, we will try to notify you via email. Once your order is accepted by us, we will deliver the ordered product/s to the address that you provided us when you placed your order. We do not bear any cost for redelivering the product in case of bounced parcel or for any loss incurred as a result of product being left unattended where you provided an unsecure shipping address. You are hereby advised to provide us a secure shipping address where you or a person authorized by you can receive the delivery of the product. The title and the risk passes to you upon delivery of the product. All orders are delivered by our preferred shipping service provider. You understand and accept that all delivery timeframes are estimates only and we do not offer any guarantees or assume any liability for any delay in delivery whatsoever.
Pricing and Payment
All product prices on our website as well as custom orders are quoted in USD. The Company reserves the right to change any product prices, without giving any notice to you. Please be assured that any change in product prices will not impact any confirmed orders. Although we take all reasonable care to ensure the product price as listed on the Website is correct, we cannot offer any guarantees as to the accuracy of this information. If we are of the view that the price listed on the Website was incorrect after you ordered the product, we will contact you and offer you an opportunity to place your order at the correct price.
We currently use Stripe, an industry leading secure payment platform, to accept payments online. We do not hold your credit card or billing information on our records. All financial information submitted through third-party payment processors, including Stripe Inc. and QuickBooks (Intuit Inc.), is collected, stored, and managed solely by those processors in accordance with their respective privacy policies. The Company assumes no liability for the collection, use, or storage of your financial data by third-party processors. By ordering a product through our Website, you further agree to abide by Stripe’s terms and conditions. Please review Stripe’s legal policies at stripe.com/legal.
It is solely your responsibility to review your order before authorizing any payments to ensure that you are ordering the right product, color and size. All cancellations, refunds and exchanges will be in accordance with the cancellation, refund and exchange policy as outlined below.
Cancellation, Returns, Exchange and Refunds Policy
Ready to Wear Dresses
You may cancel your order at any time before we dispatch the product or within 30 days of accepting delivery. Where you cancel your order before we have dispatched the product, you will qualify for Liza Glore Designs credit or a full refund payable in accordance with our Refund Policy. If you wish to cancel your order after delivery of the product, please contact us within 30 days from the date of delivery at liza@lizagloredesigns.com with the word “Cancellation” in the subject line. Once we receive your cancellation request, we will contact you. If the product has already been dispatched by the Company, you will be required to return the product to us within 30 days from the date of delivery. Please do not return the product before receiving a confirmation email from the Company. We are unable to offer refunds for any unapproved returns or any cancellation requests received after the 30-day period has lapsed. All returns must be shipped back to our returns address as provided in the confirmation email. To qualify for a refund, the returned product must satisfy all the following requirements: the product must be unworn, unwashed, with original retail tag attached to it and in a resaleable condition; return shipment must be securely packaged to avoid any damage to the product during return shipping; the return shipment must clearly state the order number. Please note, we reserve the right to refuse or reduce the refund amount for any returns that do not satisfy the abovementioned requirements.
Semi-Custom Dresses
You may cancel your order at any time before accepting delivery or up to 30 days after the date of delivery. Please note that we do not offer refunds for semi-custom dress orders that we have started processing. Any cancellation requests received after we start processing your order will only qualify for a Liza Glore Designs credit subject to the provisions of this Agreement. To cancel your semi-custom dress order, please contact us at liza@lizagloredesigns.com with the word “Cancellation” in the subject line along with your order number. We will contact you via email to confirm your request. If we have already dispatched the product when we receive your cancellation request, you will be required to return the product to our return address within 30 days from the date of delivery. Please do not return the product before receiving a confirmation email from the Company. We are unable to offer credits for any unapproved returns. All confirmed returns must be shipped back to our returns address as provided in the confirmation email. We will offer you a credit after we receive the returned product, provided the following requirements are met: the product must be unworn, unwashed, with original retail tag attached to it and in resaleable condition; return shipment must be securely packaged to avoid any damage to the product during return shipping; the return shipment must clearly state the order number. Please note, we reserve the right to refuse credits or reduce the amount of credits for any returns that do not satisfy the abovementioned requirements. Where you qualify for a refund we will contact you and process the refund in accordance with our refund policy as outlined in this Agreement.
Custom and Team Dress Orders
Please refer to Section (j) — Cancellation and Return Policy in the Custom and Team Dress Orders section of these Terms. All custom and team dress orders are final sale. No cancellations, returns, or refunds are available once written design approval has been given and the required deposit received, except as expressly provided in Section (j).
Rhinestones
You may cancel your order at any time within 30 days from the date of delivery by emailing us at liza@lizagloredesigns.com. Upon receipt of your request, we will send you a confirmation email for your cancellation request. If we have already dispatched the product, you will be required to return the product to our return address. Upon receipt of the returned product we will issue you a credit provided the returned product satisfies the following requirements: the product is still in its original packaging and has not been opened or used; the product has not been damaged whilst in your possession or during return shipping as a result of poor packaging; return shipment must be securely packaged; the return shipment must clearly state the order number. Please note that we reserve the right to reduce or refuse Liza Glore Designs credits for returned products that do not satisfy the aforementioned requirements.
Incorrect or Damaged Products
Please ensure that the product you received is what you ordered and in good condition. In the unlikely event the product you received is not what you ordered or is in any way damaged at the time of receipt, we will gladly replace it for you or offer you a credit once we receive the incorrect or faulty product back from you. We will cover the two-way shipping costs for all such returns. To claim an exchange or Liza Glore Designs credit for incorrect or damaged products you must satisfy the following requirements: you must notify us of the receipt of damaged or incorrect product within five (5) business days from the time of delivery; the product must be unworn, unwashed with original retail tag attached to it in resaleable condition; return shipment must be securely packaged; the return shipment must clearly state the order number. Please note that we reserve the right to refuse any refunds or credits if our inspection of the returned product reveals that the product was damaged whilst in your possession. For the purposes of this provision, incorrect delivery does not refer to any minor variations in colour which may vary slightly based on different digital screens and studio lighting during product shoots.
Refunds
Where you qualify for a full or partial refund, we will process the refund within 14 days of the receipt of the returned product. All refunds are processed using the same payment method that you used to purchase the product and made to the person who made the original payment. As we rely upon our Payment Processor to process refunds, we cannot offer you any guarantees as to the exact date and time for refunds reaching your account.
Product Warranty
We offer a 30 day workmanship warranty on all dresses for any faults (product warranty). The product warranty is only available to the customer who originally ordered the product from the Website. This product warranty entitles the customer the right to free repair or replacement (decided by the Company based on the fault) within the applicable warranty period. Please note that product warranty does not cover any style and size alteration requests. The warranty period begins from the date of delivery and is only valid for the 30 day period. We do not offer any other warranties. Please note that shipping costs for returns and replacements of the product under warranty are borne by the customer. If you wish to claim a warranty you must notify the Company of any defects or faults within 2 days from the date when the issue first arose and before the expiration of the warranty period. All claims received after the expiration of the warranty period will be disregarded. To claim the product warranty, the customer will be required to provide us the following information: proof of purchase or order number; a detailed description of the fault/defect; what caused the fault/defect; date when you first observed the fault/defect. In certain circumstances we may require you to send us clear pictures of the defect/issue before you can send the product to our returns address. Where we decide to replace the item, we do not represent or warrant that the product will be replaced for an identical product. Please note that all repaired and replaced products are covered by the same warranty as the product being repaired/replaced. Where we are unable to repair or replace the product under warranty, we will offer you a full or partial refund in accordance with this Agreement.
Local and International Orders
The Company currently uses third-party shipping company for shipping products to locations listed on the website. Unless expressly stated otherwise all shipping costs are borne by the User who places the order. Users are able to view the full product price including any applicable taxes and shipping fees before they confirm their order. It is solely your responsibility to review your order before authorizing any payments to ensure that you agree with all costs and charges.
Account Termination
If you wish to terminate your Liza Glore Designs account, please send us an email at liza@lizagloredesigns.com and we will delete your account. Once your account is deleted, you will no longer be able to log into your account using your login credentials and/or access any content stored under your account including your past orders. The Company reserves the right to suspend or terminate your account at any time without incurring any liability if we have a reason to believe that: you have violated any provisions of this Agreement; your conduct is harmful to the Company or any of its Users; or we cease our business operations for any reason.
User Conduct
You agree that you will not: provide any false information to us during account registration or when placing an order through the website; reformat or frame any portion of the website without express written consent of the Company; create user accounts by automated means or under false or fraudulent pretences; post any content that may be potentially or actually harmful to the Company or any User; post any content or information that is false, inaccurate, misleading or deceptive in nature; take any action that may lead to violation of any applicable laws or regulation; post any content that may be deemed defamatory, libellous, threatening or harassing; post any content that is obscene or contain any material that we may in our sole discretion deem inappropriate or unlawful; or intentionally or unintentionally cause harm or subvert the function of the Website by introducing any viruses or other computer programming routines that may damage, modify, delete or interfere with any system, data or personal information stored on the Website.
Intellectual Property
Unless expressly stated otherwise, all content available on the Website including without limitation, the text, graphics, logos, trademarks, audio, video, interactive features, software and the like (“Company Content”) are owned by and/or licensed to the Company by our licensors and subject to trademark, copyright and other intellectual property laws and international conventions. All Company Content is provided to you for your personal and noncommercial use only. Any act of copying, selling, reproducing, republishing, modifying, distributing and creating derivative work of any Company Content without our express written consent will constitute an infringement of our intellectual property rights. You agree that you will not remove any copyright, trademarks and any proprietary notices from any Company Content that you do not have rights and licences to use. You understand that any use of Company Content on any website, system or application that is not owned and operated by us is strictly prohibited.
User Generated Content
User Generated Content refers to any and all content posted or shared on the Website by our Users. We do not claim ownership of any User Generated Content, but you do acknowledge that any User Generated Content that you post/submit in a public area of the Website is accessible and will be viewed by other web Users. By posting, submitting or contributing text comments, images, rating and reviews on the website, you represent and warrant to us that you have the intellectual property rights and authority to submit such content and that such submission is not contravening anyone’s existing legal rights and/or your obligations towards any third-party. You further grant the Company and its authorized personnel the right to identify you as the author/creator of such User Generated Content by name, username, or email address where appropriate and/or required by law. Where you share/post any content in a public area of the website, you grant us irrevocable, royalty-free and fully paid, nonexclusive worldwide license to use, distribute, reproduce, modify, adapt, publish, display or share your User Generated Content for any marketing, promotional or other business purposes of the Company. You hereby waive any claims to future compensation arising from the Company’s use of your User Generated Content as outlined in this Agreement.
Use of Third-Party Applications
You understand and agree that Liza Glore Designs makes use of third party services (“third-party applications”) to render its services to you. These applications are owned or licensed to, and operated by: Stripe, Inc, hereinafter referred to as “Third Party Service Providers”. These Third Party Service Providers have their own terms and conditions and privacy policy that govern the use of such third-party applications and the service that they provide. When you use the Liza Glore Designs website and order any products through our site, you also agree to abide by the legal terms including but not limited to privacy policies, disclaimers, warranties and limitation of liability of such Third Party Service Providers. You acknowledge and agree that these Third Party Service Providers may change their legal terms or discontinue/modify their services at any time without providing any notice to you. You understand that Liza Glore Designs’ use of these Third Party Service Providers does not constitute an endorsement or assumption of liability for their conduct. Your use of such Third Party Applications is at your own risk and you hereby release the Company and the Third Party Service Providers from any and all claims, actions and liability arising from or associated with your use of such Third Party Applications and services.
Modifications
The Company reserves the right to introduce any new features and functionality, amend any provision of this Agreement as well as the right to discontinue the Website in our sole discretion. Any changes in features and functionality of the Website will become effective from the date of implementation. Where we make any amendments to this Agreement, we will notify you by updating the last updated date on the top of this Agreement. Please take the time to review these terms regularly to familiarise yourself of any material changes. You release the Company of any liability arising from your failure to review such modified Terms.
Disputes Resolution
In the event of any dispute, the Customer and the Company agree to take all reasonable steps for amicable resolution of such dispute. Customer agrees to provide a written summary of the dispute to the Company as soon as the dispute arises along with Customer’s proposed resolution. The Company agrees to respond to the dispute within twenty five (25) days from the date of receipt of dispute summary and either agree to the proposed resolution or propose an alternative resolution in writing to the Customer. If the Customer is satisfied with Company’s proposed resolution, the agreement must be communicated to the Company within seven (7) days from the date of receipt of Company’s response. The Company’s written response shall be deemed in the nature of settlement discussion and shall not be admissible in any further proceeding. If the Customer and the Company are unable to resolve the dispute amicably, any dispute or claim in excess of Illinois small claims court jurisdiction shall be submitted to neutral, non-binding mediation prior to the commencement of arbitration or any other proceeding before a trier of fact. The parties agree to act in good faith to participate in mediation and to identify a mutually acceptable mediator in Lake County, Illinois, sharing equally in its cost. If mediation does not resolve the dispute, the matter shall be submitted to binding arbitration. The arbitrator’s decision will be binding on the parties and judgment on the award may be entered in any court having jurisdiction. The prevailing party in any arbitration, trial, or other proceeding shall be awarded all filing fees, related administrative costs, and attorney fees.
Information Disclaimer
ALL INFORMATION/CONTENT AVAILABLE ON THE WEBSITE IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. THE COMPANY MAKES NO CLAIMS OR REPRESENTATION AS TO ANY SPECIFIC RESULTS THAT MAY BE ACHIEVED THROUGH THE USE OF THE PRODUCTS. ALTHOUGH WE TAKE ALL REASONABLE STEPS TO ENSURE THAT ALL INFORMATION ON THE SITE IS ACCURATE, WE ARE UNABLE TO OFFER ANY GUARANTEES AS TO THE ACCURACY OF ANY INFORMATION. ACCORDINGLY, ANY DECISION YOU TAKE BASED ON ANY INFORMATION/CONTENT YOU RECEIVE THROUGH THE WEBSITE IS SOLELY AT YOUR OWN RISK. ALL PRODUCT IMAGES ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. WHEREVER POSSIBLE WE WILL DISPLAY THE ACTUAL SIZE OF THE PRODUCT. IF YOU HAVE ANY PRODUCT RELATED QUERIES PLEASE CONTACT US AT LIZA@LIZAGLOREDESIGNS.COM BEFORE PLACING YOUR ORDER AND MAKING THE PAYMENT.
Disclaimer of Warranties and Liabilities
THE WEBSITE AND ALL PRODUCTS ARE PROVIDED BY THE COMPANY TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE NEITHER REPRESENT NOR WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR FREE OR COMPLETELY SECURE AND THE ENTIRE RISK AS TO THE SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT RESTS WITH YOU. THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, ACCURACY, TITLE AND NON-INFRINGEMENT. THE COMPANY EXPRESSLY DISCLAIMS LIABILITY FOR ANY DIRECT OR INDIRECT LOSS OR HARM SUFFERED BY YOU AS A RESULT OF THE USE OF PRODUCT INCLUDING BUT NOT LIMITED TO LOSS ARISING FROM OR ASSOCIATED WITH ANY INCIDENT OF DRESS FAILURE DURING A COMPETITION. YOU UNDERSTAND AND AGREE THAT YOUR DECISION TO USE THE WEBSITE AND PRODUCTS ORDERED THROUGH THE WEBSITE IS ENTIRELY AT YOUR OWN RISK.
Limitation of Liability
For custom Product orders governed by these Terms (including but not limited to figure skating dresses, synchro team dresses, performance costumes, and other custom apparel orders), the limitation of liability set forth in Section k of the Custom and Team Dress Orders provisions shall govern, and the dollar caps stated in this section shall not apply to such orders. For all other orders,
IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES AND ANY LIABILITY THAT WE DO HAVE FOR LOSSES YOU SUFFER ARISING FROM ANY CONTRACT SHALL NOT EXCEED ONE HUNDRED USD, AND IS STRICTLY LIMITED TO LOSSES THAT WERE REASONABLY FORESEEABLE. WE WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY FAILURE TO PERFORM OR DELAY IN PERFORMANCE OF, ANY OF OUR OBLIGATIONS UNDER ANY CONTRACT THAT IS CAUSED BY EVENTS OUTSIDE OUR REASONABLE CONTROL. THE ABOVE LIMITATION OF LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW REGARDLESS OF WHETHER THE DAMAGE AROSE FROM BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU AND IN THAT EVENT THE TOTAL LIABILITY OF THE COMPANY TO YOU FOR ANY DAMAGE OR LOSS SUFFERED BY YOU SHALL NOT EXCEED FIFTY USD. PLEASE NOTE THAT THE COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME ANY RESPONSIBILITY FOR ANY PRODUCTS SOLD THROUGH THE WEBSITE OTHER THAN THOSE EXPRESSLY CONTAINED HEREIN. THE COMPANY SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
Governing Law
This Agreement shall be governed and construed by the laws of the State of Illinois, U.S.A without giving effect to any principles of conflict of laws. The User and the Company both agree to bring any action or claim arising out of or related to this Agreement in the court of law with appropriate jurisdiction to rule upon the matter located in the State of Illinois.
Severability
If applicable law finds any provision of this Agreement to be unlawful, void, or for any reason unenforceable, then such provision will only be limited to the minimum extent necessary and such limitation will not impact the validity and enforceability of the remainder of this Agreement.
Assignment
The Company reserves the right to assign any of its rights and obligations to any person in its sole discretion and without notice to the User. Users may not assign or otherwise transfer any of their rights under these Terms to any other party without the express written consent of the Company.
Force Majeure
Neither the Company nor the User will be held liable for failure to perform any of its obligations towards the other if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.
For questions about these Terms please contact us at liza@lizagloredesigns.com
Liza Glore Designs LLC | www.lizagloredesigns.com